Shipping, Delivery and Returns
Do I need an account to place an order?
You don’t need an account to place an order. All you’ll need is an email address or your phone-number and a payment method. However, we do suggest you register an account so you can start saving your favorite items to your wishlist or to follow your order.
How will I know if you have received my order?
Once you’ve completed the checkout process, you will receive an order confirmation via email or text.
Can I cancel or make changes to my order?
Please contact email@example.com with your order number to see if a change or cancellation of your order is still possible.
When do you ship?
When you place your order before 12:00 CET, your order will be shipped the same day.
Do you ship worldwide?
Yes, we ship worldwide with UPS.
Do you offer free shipping?
Yes, we offer free shipping within the EU on orders over €250.
How much is delivery?
We offer free shipping on all orders over €250 in the EU. If you spend under €250, the shipping within The Netherlands is €3,95, the shipping within Belgium, Germany, France, Italy, Luxemburg and Austria is €7,95, the shipping within the rest of the EU is €11,95.
The shipping in the rest of the world is €20.
What shipping method do you use?
We ship with UPS.
Can you help me to choose a gift?
Can you gift wrap the jewelry?
Yes and it’s free. If you’d like us to giftwrap the piece, simply choose this option at checkout. It is also possible to add a personal gift message to your gift.
Is your packaging discreet?
The outer shipping carton, used to deliver your order, is unbranded and discreet.
What is your return policy?
We have a 30 day return policy. Naturally, we expect you to return your order in the same condition you received them.
What are the return costs?
Returns are free.
How do I make a return?
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.
When will I receive my refund?
A refund will be issued within 2-3 days after the return has been received. You will receive an email confirmation of the return once it has been completed. Please note that it may take a few days for the payment provider to process the refund.
There is something wrong with my order
If you have received a damaged, defective, or incorrect item, contact us within 24 hours of receipt with a photo of the damage, or the wrong item you received, as well as your order number.